Terms of Service
Last updated: September 14, 2026
These Terms of Service (the “Terms”) are an agreement between you and WorkMagic, Inc. (“we”, “us”), the company behind Justin. They cover this website, our apps and integrations, and the Justin assistant (together, the “Services”). By creating an account, installing Justin, or otherwise using the Services, you agree to these Terms. If you do not agree, do not use the Services.
If you are accepting on behalf of an employer or another organization, you confirm you are authorized to bind that organization, and “you” means that organization.
Eligibility and your account
You must be at least 16 years old — older where your country requires it — and able to enter into a binding contract. You may not use the Services if a law that applies to you prohibits it, or if we have previously terminated your account.
Keep your account credentials to yourself, use them only for your own account, and tell us promptly at support@getjustin.ai if you believe someone else has gained access. You are responsible for activity that happens under your account, except to the extent it results from our own failure.
Organizations and workspaces
Justin can be used individually or inside a workspace, team, or Slack workspace. Where your account belongs to an organization, that organization administers it: its administrators may manage settings and connectors, see account and usage information and content shared within the workspace, and remove your access. Installing Justin into a Slack workspace requires authority from that workspace, and its administrators can uninstall it at any time from Slack’s app management settings. Your organization’s own policies and any agreement it has with us apply alongside these Terms; where that agreement conflicts with these Terms, it governs for that organization.
Early access and changes to the Services
Justin is in early access. Features may change, break, or be withdrawn, and availability is not guaranteed. We may add, modify, or discontinue parts of the Services, and we will give reasonable notice of changes that materially reduce functionality you rely on, where we can.
Anything we label beta, preview, or experimental is provided as-is for evaluation, may be less reliable than the rest of the Services, and may be removed without notice.
Fees and metered usage
New accounts include a free trial that ends after 14 days or 1,000 credits, whichever comes first. No payment method is required to start the trial. After the trial, the Services are offered on the paid plans described on our Pricing page, and the fees and monthly credit allowance for each plan are as stated there. We meter usage — requests, model consumption, and similar activity — to operate the Services, apply plan limits, and prevent abuse, and we may set or adjust those limits, including rate limits and fair-use limits on individual accounts.
We will give you notice before any increase to the price of your plan applies to your account, and you can decline by cancelling your plan before the change takes effect. See Pricing for what each plan includes. We may change what a plan includes, and we will give reasonable notice of changes that materially reduce what you are paying for.
Acceptable use
You agree not to, and not to allow anyone else to:
break the law, infringe someone’s rights, or use the Services to harm, harass, defraud, or impersonate others;
upload or generate malware, or use the Services to attack, probe, or gain unauthorized access to any system;
interfere with the integrity or performance of the Services, or circumvent metering, rate limits, access controls, or security measures;
reverse engineer, decompile, or attempt to extract the source code or underlying models of the Services, except where that restriction is unenforceable by law;
resell, sublicense, or provide the Services as a competing service, or use output from the Services to train a competing AI model;
scrape or bulk-extract content from the Services by means we have not provided;
send unsolicited bulk messages, or use the Services to produce spam or deceptive content;
submit data you are not permitted to share — including personal information you lack a lawful basis to process, and credentials or data belonging to someone who has not authorized you;
violate the terms of a service you connect to Justin, or exceed the access that service granted you; or
rely on the Services, without competent human review, for decisions with legal, financial, medical, safety, or similarly significant consequences.
We may investigate suspected violations and take proportionate action, including removing content and suspending access as described under Suspension, termination, and your exit.
Your content
“Your Content” means what you submit to or create with the Services: messages, files, prompts, instructions, custom skills, scheduled tasks, artifacts, and the data Justin reaches in your connected services at your direction. As between you and us, you keep all rights in Your Content. You are responsible for it and for having the rights needed to submit it.
You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, and process Your Content, and to send it to our model providers to generate responses — solely to provide, secure, and support the Services, and to comply with law. We do not use Your Content to train our own models, and we contract with our model providers on terms that do not permit them to train on it. This license ends when the content is deleted, apart from copies retained in routine backups until they age out.
Subject to these Terms, you own the output Justin generates for you, to the extent it is capable of being owned. Output is not necessarily unique: similar requests from other users can produce similar responses, and we make no claim that output is original or non-infringing.
Connected services and third-party apps
Justin is built to act in the tools you already use, through connectors and through MCP servers you add yourself. When you authorize a connection, you instruct us to read and write data in that service under the scopes you approved, and you confirm you are permitted to grant that access. Grant only the scopes you are comfortable with — Justin can do anything those scopes allow when you ask it to.
Third-party services are operated by others, under their own terms and privacy policies. We do not control them, we are not responsible for what they do with data you direct to them or for their availability, and a change on their side may break a connector without notice. You can revoke a connector’s access at any time, from the product or from the third-party service.
AI output and automated tasks
Justin produces output using AI models, and AI output can be wrong, incomplete, or misleading while sounding confident. It is not professional advice — legal, medical, financial, or otherwise. Check anything consequential before you act on it, and do not treat output as a substitute for your own judgment.
Scheduled tasks and automations run unattended and can take real actions in the services you connected, including writing, sending, and changing data. You decide what to automate and which permissions to grant, and you are responsible for the results of actions you authorized. Use the controls available to you to limit what a task may do, and review automations you no longer need.
Skills, artifacts, and sharing
You may create custom skills and artifacts and share them. If you share something by link or publish it, anyone holding that link or granted access can see it — treat shared artifacts as public to those people, and do not include anything you would not want them to have. You are responsible for what you share and for having the rights to share it.
Skills, connectors, and other components supplied by third parties are covered by the licenses that accompany them. Code and instructions you import run on your behalf; review what you import.
Our intellectual property
The Services, including our software, interfaces, documentation, and branding, belong to us and our licensors and are protected by intellectual property law. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Services for their intended purpose. We reserve every right not expressly granted here. You may not use our name, logo, or brand features without our prior written permission, apart from factual references to the Services.
Feedback
If you send us suggestions, bug reports, or other feedback, we may use it without restriction or obligation to you. You keep any rights you hold in it, and we will not identify you as its source without your permission.
Privacy
Our Privacy Policy explains what personal information we collect, how we use and share it, and the choices and rights you have. It forms part of your agreement with us.
Suspension, termination, and your exit
You may stop using the Services at any time: disconnect your connectors, uninstall the Slack app from your workspace’s app management settings, and email support@getjustin.ai if you want your account closed or your data deleted.
We may suspend or terminate your access if you breach these Terms, if your use creates a security, legal, or operational risk to us or to other users, or if we are required to by law. Where circumstances allow, we will warn you first and give you a chance to put things right. We may also discontinue the Services as a whole, with reasonable notice.
After termination, your right to use the Services ends and we delete or de-identify your content as described in the Privacy Policy. Terms that by their nature should survive — including Your content, Our intellectual property, Disclaimers, Limitation of liability, and Indemnification — survive it.
Disclaimers
The Services are provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or trade usage. We do not warrant that the Services will be uninterrupted, secure, or error-free, that output will be accurate or suitable for your purpose, or that connected services will remain available.
Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you, and nothing here limits rights you have as a consumer that cannot be waived.
Limitation of liability
To the fullest extent permitted by law, neither we nor our suppliers are liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data, or for the cost of substitute services, arising out of or relating to the Services — whether or not we were advised such damages were possible.
To the fullest extent permitted by law, our total liability arising out of or relating to the Services is limited to the greater of the amount you paid us for the Services in the twelve months before the event giving rise to the claim, or one hundred US dollars (US$100).
These limits do not apply to liability that cannot be excluded or limited by law, such as for fraud, willful misconduct, or death or personal injury caused by negligence. They reflect an agreed allocation of risk and apply even if a limited remedy fails of its essential purpose.
Indemnification
If you use the Services for business purposes, you will defend, indemnify, and hold us harmless from third-party claims, damages, and reasonable costs arising from Your Content, from your use of the Services, from access you granted to a connected service, or from your breach of these Terms — except to the extent the claim results from our own breach or misconduct. We will tell you promptly about the claim and let you control its defense, and you will not settle it in a way that imposes liability or obligations on us without our consent.
Resolving disputes
If something goes wrong, tell us first: email support@getjustin.ai with what happened and what you would like us to do. Most problems are faster to fix that way, and we will work with you in good faith for at least 30 days before either of us starts formal proceedings. Nothing in this section stops either of us from seeking urgent injunctive relief, or you from bringing a claim in small claims court.
Governing law and venue
These Terms, and any dispute arising out of or relating to them or to the Services, are governed by the laws of the State of California, United States, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
The state and federal courts located in California have exclusive jurisdiction over any dispute that is not resolved under Resolving disputes above, and you and we each consent to the personal jurisdiction of those courts and waive any objection to venue there.
If you are a consumer, nothing here deprives you of the protection of mandatory provisions of the law of the country where you live, or of any right you have to bring proceedings in your local courts.
Changes to these Terms
We may update these Terms as the Services and the law change. When we do, we will revise the “Last updated” date above, and for material changes we will give notice through the Services or by email before they take effect. If you keep using the Services after a change takes effect, you accept the updated Terms; if you do not accept them, stop using the Services and ask us to close your account.
General
These Terms, together with the Privacy Policy and any written agreement your organization has with us, are the entire agreement between us about the Services. If a provision is found unenforceable, it is limited to the minimum extent necessary and the rest stays in force. Our not enforcing a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither of us is liable for delays caused by events beyond our reasonable control. Nothing in these Terms creates a partnership, agency, or employment relationship, and there are no third-party beneficiaries.
How to contact us
Questions about these Terms? Email support@getjustin.ai — no account required — and you’ll get a reply from a person within 2 business days. See Support for what else we can help with.